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    RETURNS & REFUND POLICY

    At SKIN1004 India, customer satisfaction is our highest priority. We stand firmly behind the quality of our products—each one tested, proven, and carefully curated. All inquiries are handled on a case-by-case basis, with fairness, empathy, and the goal of delivering a positive resolution. We believe that respectful, transparent communication builds mutual trust, and we are committed to treating every customer with courtesy and care.



    QUALITY CONCERNS: If you believe that the product you received is defective, damaged, or incorrect, please contact us at Contact@skin1004india.com within 7 days of receiving your package.


    To help us resolve the issue efficiently, kindly include:

    • Your order number
    • A clear unboxing video showing the package being opened
    • Photographs or videos clearly highlighting the issue

    Why is an unboxing video required? This ensures transparency and protects both you and us from mishandling, tampering, or false claims. It allows us to:

    • Verify package condition at delivery
    • Identify incorrect or missing items
    • Resolve your claim quickly and fairly

    We appreciate your cooperation in helping us provide a trustworthy experience for all our customers.



    LOST PACKAGES: If your order appears lost or mishandled by the courier, we will gladly arrange for a replacement package to be sent to you.


    Please first contact the courier using your tracking details to inquire or obtain proof of delivery. Once confirmed as misdelivered or untraceable, email us at Contact@skin1004india.com with:

    • Your order number
    • Relevant information from the courier


    RETURNS: Due to the sensitive and personal nature of our skincare products, all SKIN1004 India purchases are non-returnable. Please carefully review your order before finalizing your purchase.

    Note: Cancellations are not possible once your order has been shipped. Opened or used products cannot be returned for hygiene and safety reasons.



    EXCHANGES: We currently do not offer exchanges. However, in the event that you receive a damaged, defective, or incorrect item, please contact us at Contact@skin1004india.com. Be sure to include the unboxing video and supporting visuals as described above.