Orders will take 5-7 business days to arrive following shipping. Customers will receive email updates with tracking information.

In the instance where there has been no movement in your parcel tracking
or if the package is showing as delivered but you haven't received it,
we advise customers to contact the courier directly using the tracking
number provided via email.

No, please use a street or physical address. We use FedEX for fast
shipping and they are not able to deliver to PO boxes as USPS does not
allow it.

Unfortunately it is not often possible to cancel an
order once it has been placed as they are processed very quickly. We
ask all customers to double check their orders before confirming. If the
product is returned due to an error in the address by customer's
mistake, the amount excluding the shipping costs will be refunded.

Once the order has been completed, it is not
eligible for a refund. If the product is returned due to an error in the
address by customer's mistake, the amount excluding the shipping costs
will be refunded.

For missing or damaged items please contact our
customer service team at
support@skin1004india.com and we will have a
replacement shipped as soon as possible. For damaged items please
include an image.

The customer is responsible for customs fees, and
in the event of automatic return due to failure to collect within the
given period after payment, the round-trip expenses will be borne by the
customer. Therefore, please be aware of the potential occurrence of
customs fees, and kindly respond to communication from the local
shipping company to prevent automatic returns.

All SKIN1004 products are PETA certified vegan. All SKIN1004 products are also cruelty free.

All of our products are safe to use during pregnancy.

Yes, extract from the Centella Asiatica plant is
the only ingredient in our ampoule. Centella Asiatica extract consists
of the following the natural components:

Asiaticoside,
centelloside, madecassoside, asiatic acid, volatile oils, flavonoids,
tannins, phytosterols, amino acids, sugars, centellin
(6-acetoxy-trideca-1,7-dien-4-yn-3-ol), asiaticin (p-benzoyloxy
methyl-butyl benzoate), centellicin
(1-(2',3'-dihydroxypropyl)-2-en-3-methyl-6-hydroxy-9-yn-undecanoate).

You can contact us through our contact page! We will be happy to assist
you. A representative will be available to respond to your queries
Mon-Fri 10am-6pm KST.